While younger generations have already caught on to the perks of text messaging, businesses have only recently started to implement more texting and less talking into their operations. For businesses, texting gives customers direction information right when they want it and improves the customer experience as a whole by drastically reducing wait times and eliminating being put on hold.
Some businesses have even gone so far as to get rid of voicemail completely. For example, 65% of employees at JPMorgan Chase who don’t have direct client interactions opted to eliminate their voicemail, a move that saves the company $3 million annually. Coca-Cola recently made a similar change, and several other companies, like Citigroup and Bank of America, are thinking about eliminating voicemail, as well.
It’s clear that text messaging is the future, and at Champion Shavings Corporation, we are more than on board. We started using a business texting service a few months ago. It has made our response time to clients faster and more effective. Rather than returning voicemails and trying to connect with clients by phone, we can text them, and they can text us back. It’s a great fit for us. So now you can text our office number at 519-941-0334, and we can also text you to confirm shipment dates and send shipment reminders.
Most of our clients are busy in the barn or with their horses, and we have had a few dropped calls in the past. But the response time with texting is incredible. We have found It to be a tremendous time-saver, and it also helps us manage or customer relationships much more effectively. Of course, if you prefer, you can always give our office a call, and we would be more than happy to speak with you directly.
